Refund and Cancellation Policy

1. Who we are

tholvarixe.com is operated by LLC, Business Center Horizon, 14-16 Antonovycha Street, Office 7, Kyiv, 01004, Ukraine, EDRPOU 47750723, contact@tholvarixe.com, +380 961 461 5956. Single tax payer; no VAT is charged. Provider identification is published under Article 4 of the Law of Ukraine No. 675-VIII of 03.09.2015 on Electronic Commerce.

2. Information before you order

Before ordering you receive the price in UAH including taxes, the content and duration of the course, the payment schedule, this 14-day withdrawal right and our complaint procedure (Law of Ukraine No. 1023-XII of 12.05.1991 on Consumer Protection). An equivalent Ukrainian-language page is published alongside this one; the Ukrainian text prevails (Article 27 of Law No. 2704-VIII of 25.04.2019).

3. 14-day withdrawal right

For distance contracts you may withdraw without giving reasons within 14 calendar days of the contract date. We refund within 14 days of receiving your notice, using the same payment method, less a proportionate deduction for lessons already supplied at your express request.

4. Cancellation before the course starts

Cancel before the start date for a full refund. Cancellation less than 48 hours before the start may incur an administrative fee of up to 10% of the price, shown at checkout.

5. What is not refundable

The administrative fee above and personalised materials already delivered. These limits do not restrict your mandatory statutory rights.

6. How to request a refund

E-mail contact@tholvarixe.com with your order number and payment details, or call +380 961 461 5956. We confirm receipt within 5 business days.

7. Complaints and disputes

Send complaints to contact@tholvarixe.com; we answer within 30 days. Unresolved consumer disputes may be submitted to the State Service of Ukraine for Food Safety and Consumer Protection. Advertising claims follow Article 7 of the Law of Ukraine No. 270/96-VR of 03.07.1996 on Advertising.